FAQ's

 

  • What documents do I need for my travel and when will I receive them?

    Passengers require documents pertaining to every service that they have booked with us. Documentation for your flights, car hire bookings, invoices, e-tickets, insurance, hotel vouchers etc. We will send the documents for hotel & package bookings within 07 days prior to travel.
    Note: Some documentation may be sent separately.
    Please contact us at info@airclicket.com. in case you have not received your documentation and are traveling within 07 days.

  • How long before my departure do I need to check in?

    Please check in as per the following requirement:

    International flights
    – Check-in at least 3 hours prior to departure.
    European flights - Check-in at least 2 hours prior to departure.
    Domestic flights - Check-in at least 1 hours prior to departure.
    Please note that boarding begins 45 minutes prior to departure. airclicket does not hold any liability whatsoever in case you arrive at the airport later than your specified time and are unable to travel.

  • How soon after booking will I receive my documentation?

    As we step up our efforts to strive for a sustainable office and minimise our paper usage and carbon footprint, we are no longer sending correspondence by post if you have provided us with an email address.

    For online bookings you will receive a booking request acknowledgement email the same day. For online and telephone bookings, once your booking is confirmed by us, you will receive your confirmation invoice via email within 5 working days.

    For our customers who do not have an email address, when the booking is confirmed by us, you will receive your confirmation invoice by post within 5 working days.

    Your itinerary and any other required documents will be sent via email (if provided) or by Royal Mail post, a minimum of 10 days prior to departure. Please note that most of our scheduled flights now operate an e-ticket system - where this is the case, paper tickets will not be sent out and the airline reference number will be included on your itinerary.

    Please ensure you retain your itinerary for all aspects of your journey as this may be required for check-in.

  • What are the passport and visa requirements for British Citizens?

    All citizens of the United Kingdom and the Republic of Ireland require a ten year passport (valid for 6 months after completion of any journey). Infants and children must also have their own passport with photograph. If you are 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this.

    Visas may be required, depending on your destination - it is your responsibility to check the latest requirements with the appropriate authority before travelling. Nationals of other countries should check entry requirements with the relevant Embassy or High Commission.


 

  • What are e-tickets and how do they benefit me?

    Majority of airlines all across the world are offering Electronic Tickets or e-tickets. One of the major benefit that an eticket offers is that it does not require a paper ticket/record as a confirmation of your flight. The confirmation of your travel lies in the airlines computerized ticketing system in an electronic format. An e-ticket offers the following advantages: You need not carry a paper ticket while traveling and hence there is no fear of loosing them or forgetting them behind. Since they exist in electronic format, you do not have to wait for your ticket to arrive by post. You can use your E-ticket at the self service check in machines avoiding long queues at manual check in desks. (Offered by most airlines) You can also print your boarding pass and track your air miles (if applicable) by using these automated machines.

  • Which terminal is my flight departing from?

    Your e-ticket or the itinerary sent along with your paper ticket (if applicable) will have the information about the departure terminal of your flight.

  • At what age is a child classified as an adult and up until what age does an infant qualify for infant prices?

    Child costs or reductions are shown where appropriate and apply to children under 12 years of age on the date of their return travel to the UK when sharing a room with two adults. Once the child reaches their 12th birthday, they are then classified as adults. Children under the age of 2 years old are classified as infants. Infants who reach the age of 2 years while on holiday must be considered as being a child.

    Infants do not automatically receive a flight seat, baggage allowance or in-flight meals.

  • Why do I need to supply my passport details for my flight to the USA?

    The US Transport Security Administration (TSA) requires that airlines provide certain passenger data, by electronic means, to TSA by 72 hours prior to departure. This is known as US Secure Flight. The information required is Full name (as in passport), Gender, Date of Birth and Redress* number (if held). We will provide all this information to the airline.

    *A redress number is a unique number for a regular traveller who has applied for redress under the US TRIP programme. This would apply where the traveller is regularly selected for additional screening when matched against the US watch list.

  • What is ATOL?

    ATOL was established nearly 40 years ago by the government to ensure holiday makers booking an air-package or flight booking (flights must be international and leaving from or arriving in to the UK) were financially protected if their tour operator ceased trading. 

    We are ATOL bonded (ATOL NO : T7458) , hence your holidays are protected when you book with us.